Privacy Policy

Who We Are

Autism Compass is a Canadian resource hub for families navigating autism. We are based in Calgary, Alberta, Canada. Our website is located at [yourwebsite.ca].

What Information We Collect

When you visit our website

We collect basic information about your visit through Google Analytics, including your approximate location, the type of device and browser you are using, which pages you visit, and how long you spend on them. This information is anonymous and helps us understand how to improve the site. Google Analytics uses cookies to collect this data. You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-Out Browser Add-on.

When you sign up for our email list

When you download a free resource or subscribe to our newsletter, we collect your email address through Kit (formerly ConvertKit). We use this to send you the resource you requested and, with your permission, ongoing guides, updates, and community content. You can unsubscribe at any time using the link at the bottom of any email we send you. We do not sell or share your email address with third parties.

When you make a purchase

When you purchase a digital product through our WooCommerce store, we collect the information necessary to process your order. This includes your name, email address, and billing information. Payments are processed securely through Stripe and PayPal. Autism Compass does not store your full payment card details - these are handled directly and securely by Stripe and PayPal according to their own privacy policies and PCI compliance standards.

We retain your order information for accounting and legal purposes as required by Canadian law.

Cookies

Our website uses cookies - small text files stored on your device - to help the site function properly and to understand how visitors use it. Cookies we use include:

• Essential cookies that keep the website functioning
• Analytics cookies from Google Analytics to understand site usage
• WooCommerce cookies that remember your cart and order information

You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect some functionality of the site, including the store.

How We Use Your Information

We use the information we collect to:

• Deliver the resources, guides, and products you have requested
• Send you our newsletter and community updates (only with your permission)
• Process and fulfill your orders
• Improve the website and its content
• Comply with our legal obligations

We do not sell, rent, or trade your personal information to any third party.

Third Party Services

To operate Autism Compass, we work with the following trusted third-party services. Each has its own privacy policy governing how they handle data:

• Google Analytics - website analytics (analytics.google.com)
• Kit (formerly ConvertKit) - email marketing (kit.com)
• Stripe - payment processing (stripe.com)
• PayPal - payment processing (paypal.com)
• WooCommerce / WordPress - store and website platform (woocommerce.com)

Your Rights As A Canadian Resident

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, you have the right to:

• Know what personal information we hold about you
• Request access to your personal information
• Request that we correct inaccurate information
• Request that we delete your personal information, subject to legal requirements
• Withdraw your consent to our use of your information at any time

To exercise any of these rights, please contact us at [your email address]. We will respond within 30 days.

Data Storage and Security

Autism Compass is based in Canada. Some of our third-party service providers, including Kit, Stripe, and PayPal, may store data on servers located outside of Canada, including in the United States. By using our site, you consent to this transfer.

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Autism Compass is a resource for parents and caregivers, not for children. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has provided us with personal information, please contact us, and we will promptly delete it.

Links To Other Websites

Our guides and content may occasionally link to external websites for your reference. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

Changes To This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to check back periodically. Continued use of the site after any changes constitutes your acceptance of the updated policy.